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Warranty Information

XGS WARRANTY

 

1. Aeroklas Asia Pacific Group warrants that all product in the XGS suspension range is free from defects in materials and workmanship from the date of purchase, for 3 years unlimited km. unless the XGS Suspension product is used for commercial use, in which case the Warranty Period is 2 years 60,000km.

 

2. It is a condition of the warranty and to be entitled to a warranty claim, that the customer:

  • have the XGS Suspension Product correctly installed by a fitter authorised by AAPG or a TJM Store in accordance with the product information;
  • make a claim within the Warranty Period;
  • provide proof of purchase of the TJM Product;
  • has complied with the warranty maintenance requirements set out in this warranty.

 

3. This warranty will no longer apply where:

  • the XGS Suspension Product is outside of the Warranty Period;
  • AAPG considers (acting reasonably) there has been damage to the product as a result of either an accident or damaged by a third party product.
  • the XGS Suspension Product has been misused and unusual, improper or negligent use of the product has occurred;
  • the XGS Suspension Product has been incorrectly installed;
  • the XGS Suspension has been modified or adapted in any way without TJM’s express written permission or authority;
  • the XGS Suspension has been loaded with weight in excess of the product information;
  • there have been alterations to the vehicle from the vehicle manufacturer’s specifications, instructions or manual;
  • the XGS Suspension has been used for racing or competition use;
  • the XGS Suspension Information has not been followed.

 

NOTE:  TJM’s GVM upgrade products have been tested and approved with the standard OEM powertrain only.  TJM’s warranty does not cover any powertrain modifications (for example engine, gearbox / transmission, etc) and issues related powertrain modifications, except for Pro Locker fitment in combination with TJM GVM upgrades.

 

4. The procedure for making a Warranty Claim is:

  • return the product you consider to be defective to the TJM Store that it was purchased from for inspection;
  • alternatively, go to your nearest TJM Store (details can be found at www.tjm.com.auor contact TJM Customer Service on 07 3865 9999 or

via email at quality.control@tjm.com.au);

  • ensure that you bring your proof of purchase for the XGS Suspension to the TJM Store;
  • the XGS Suspension will be reviewed and you will be advised if the conditions of this warranty have been met.
  • AAPG will not be liable to you or any third party in respect of any claim for injury, death, loss or damage to any person or property caused or arising out of the use of products sold by us, except to the extent that liability is imposed upon us by any statutory provisions that cannot be excluded.

 

5. Whilst AAPG ensures all our products comply with relevant mandatory product safety standards, it is the sole responsibility of the purchasers to ensure their purchased product is suitable for use under the relevant law and regulations in their respective jurisdictions.

 

6. When a customer’s warranty claim is accepted for defects in material or workmanship, AAPG (at its own discretion) will provide a refund, repair, or replacement.

 

7. Any expenses incurred in making or pursuing a claim under the warranty (including the costs of delivering the product considered to be defective to AAPG) is at the customer’s own expense.

 

8. For claims under warranty for products purchased outside of Australia, TJM will comply with any statutory provisions that cannot be excluded by agreement, in the country of purchase.

 

Warranty Maintenance Requirements

 

  • If you have gone on an adventure, you must rinse all areas and remove any sand, mud or debris in and around areas of the XGX Suspension Product that can catch this type of matter.
  • If you have gone to the beach in your vehicle, you must be sure to rinse all saltwater and sand off the XGS Suspension Product to improve its longevity and life. Please be very thorough with fresh water and a sponge.
  • After 500kms your vehicle must be returned to the TJM Store for inspection and re-tensioning.
  • If air bags are fitted, a min of 10psi is required to be kept in the air bags at all times.
  • Remote alloy stone guard to be fitted to all vehicles that are expected to travel on unsealed roads.